Privacy Policy

Grace Tours ("we", "us", "our") respects your privacy and is committed to protecting personal data in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and the EU General Data Protection Regulation (GDPR) where applicable.

1. Information we collect

We collect information you provide directly through our B2B enquiry forms — company name, contact person, country, email, phone, WhatsApp number, travel dates, cities, group details and any message you submit. We also collect limited technical data (IP address, browser, pages viewed) through essential and, with consent, analytics cookies.

2. How we use it

• To respond to your B2B enquiry and prepare a proposal.
• To operate confirmed tour programs and provide 24/7 support.
• To send confirmation and operational emails.
• To improve our website and services (with analytics consent).
• To comply with legal, tax and safety obligations.

3. Legal basis (GDPR)

Where GDPR applies, we process personal data under one of: your consent, performance of a contract with your company, our legitimate interests as a B2B tourism provider, or legal obligation.

4. Sharing

We share personal data only with vetted suppliers strictly necessary to deliver your program (hotels, transportation operators, guides). We do not sell personal data. Cross-border transfers are protected by appropriate safeguards.

5. Retention

We retain enquiry data for up to 24 months and confirmed booking records for the period required by Canadian tax and consumer protection law (typically 7 years).

6. Your rights

You may request access, correction, deletion, restriction, portability, or withdraw consent at any time by emailing info@gracetours.ca. Canadian residents may also contact the Office of the Privacy Commissioner of Canada. EU/EEA residents may lodge a complaint with their local supervisory authority.

7. Cookies

We use essential cookies to run this site. Analytics cookies are only set if you accept them in our consent banner. You can change your choice at any time by clearing your browser storage for this site.

8. Security

Our site is SSL-encrypted end-to-end. Data is stored on reputable cloud infrastructure with industry-standard access controls, encryption at rest and in transit.

9. Contact

Grace Tours · Toronto, Ontario, Canada · info@gracetours.ca · +1 437-972-1047.