Question 1

What is a Canadian ground handling company?

Accepted Answer

A Canadian ground handling company (also called a DMC or incoming tour operator) is a local B2B partner that manages all on-the-ground logistics for international travel companies — transportation, hotels, guides, itinerary design, and 24/7 operations across Canada.

Question 2

Do you work directly with travellers?

Accepted Answer

No. Grace Tours is B2B only. We work exclusively with tour operators, travel agencies, DMCs, cruise lines, corporate planners, student and church group organizers. This lets us offer confidential wholesale net rates.

Question 3

Which Canadian destinations do you cover?

Accepted Answer

All of them. Toronto, Niagara Falls, Ottawa, Montreal, Quebec City, Vancouver, Victoria, Banff, Lake Louise, Jasper and every major Canadian gateway — coast to coast, all ten provinces.

Question 4

How fast do you respond to quote requests?

Accepted Answer

We return quotes and itinerary adjustments within one business day. Urgent enquiries via WhatsApp or phone are answered even faster.

Question 5

Are you licensed and insured?

Accepted Answer

Yes. Grace Tours is TICO-registered, fully insured, and every driver and vehicle is licensed, vetted, and inspected to Canadian safety standards.

Question 6

Do you offer multilingual guides?

Accepted Answer

Yes — certified guides in English, French, Spanish, Portuguese, Mandarin, Korean, Japanese and more, on request.

Question 7

What group sizes do you handle?

Accepted Answer

From FIT (2 travellers) to large motorcoach series and multi-bus MICE programs. Our fleet includes executive SUVs, Sprinters, mini coaches and 56-seat luxury motorcoaches.

Question 8

How do payments work?

Accepted Answer

We invoice in CAD or USD with clear inclusions, no hidden markups, and standard trade payment terms once your partner account is opened.

Frequently asked questions